How to reboot your Tesla if something is going wrong

Last modified: 28/08/2020
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The computer systems in a Tesla sometimes need a quick reboot/reset to fix small issues like 3G/4G temporary loss, Spotify issues or other software niggles.

Tesla Roadside Assistance often will go through these reset guides when you call so to save them time it often is worth trying these before giving them a call.

Option 1 – Reset / Reboot the 17″ main screen (All Model S / X)

Hold both scroll wheels for 10 seconds and the main screen will start to reset. Note: This can be done whilst driving.

Option 1 – Reset / Reboot the 15″ main screen (Model 3 only)

Note: This can be done whilst driving.

Option 2 – Reset / Reboot dash screen (screen above steering wheel) – Model S/X prior to March 2018 (i.e. MCU1) only

Hold both buttons above the scroll wheels for 10 seconds and the screen above the steering wheel (on Model S/X will reset). Note: This can be done whilst driving.

Option 3 – Deep Reset / Reboot – Reset of most systems – Model S/X prior to March 2018 (i.e. MCU1) only

Shut all doors and keep them shut.
Place foot on the brake.
Hold both scroll wheels + both buttons above scroll wheels for 30+ seconds (total of 4 fingers required)
Car resets.
Continue to hold foot on the brake.
Car jumps back to life.

Option 3 – Model 3 only – Deep reset / reboot – Reset of most systems

Shut all doors and keep them shut.
Place foot on the brake.
Hold both scroll wheels for 30+ seconds
Car resets.
Continue to hold foot on the brake.
Car jumps back to life.

Option 4 – Deep power down and reset – Reset of all systems (Model S / X / 3)

Sit in driver’s seat. In park with all doors closed.
Menu, Safety & Security page. Power Off button. (or on some older cars, service menu, power off).
Wait about 60 seconds for the interior lights to go out.
Wait 30 seconds more to be safe.
Press brake pedal.
Wait about 30 seconds whilst everything boots up (you may see odd error messages for a few seconds).
Done.

Note: this doesn’t reset any other saved locations on the GPS etc, to do that requires a ‘reset to factory settings’ which isn’t advisable unless explicitly requested by Tesla.

Option 5 – Try to do the above again but remove any USB devices and turn off things like Sentry mode.

Option 6 – Contact Tesla

The phone number for roadside support is found within the manual or by pressing the Tesla T on your main screen of the car or by visiting https://www.tesla.com/en_GB/contact

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